Security Protocol

This protocol describes how InfraSpan Technologies approaches security when supporting your equipment and facilities. It is a statement of approach. Site-specific and customer-specific security requirements always take precedence and are confirmed per engagement.

Work proceeds only under customer authorization. We do not access equipment, cabinets, or areas without explicit approval, and we follow your change-control and escort requirements at every site.

• Access is requested and confirmed before any site visit.
• Work is limited to the approved scope and equipment.
• Customer escort and dual-custody rules are followed where required.

Personnel represent InfraSpan professionally and follow each facility's rules for check-in, escort, PPE, and conduct. We confirm role-appropriate qualifications for the work, and critical-facilities roles are subject to role-specific qualification checks.

We do not request or store passwords, access codes, keys, badges, or credentials through this website. Work on customer equipment is performed under customer direction, and any credentials needed for an engagement are handled per your procedures and returned or revoked as agreed.

Equipment is handled carefully and in accordance with approved procedures, including ESD precautions, proper lifting, and dual-custody verification for cables and components. Changes are made only as authorized and are documented.

We coordinate vendor visits, carrier turn-ups, and site access with your teams and the facility. Scheduled visits, badges, and escort requirements are confirmed before arrival.

Photographs, labeling confirmation, and diagnostics are captured only where permitted by you and the facility. Records support your change management and asset tracking, and any sensitive imagery is handled per your requirements.

If something is outside scope, unexpected, or potentially impactful, we stop and report it to the designated contact rather than improvising. We follow your incident and escalation procedures and document what occurred.

Information shared for an engagement is treated as confidential and used only to deliver the agreed work. We do not disclose customer facility, security, or operational details except as required to perform the work or as required by law.

Site-specific security requirements are confirmed when we scope an engagement. Contact us to share the requirements that apply to your facility.