Remote Hands & Smart Hands
On-site support, under your direction
Remote and smart hands services perform tasks at your equipment under your approved procedures, from visual checks to authorized component replacement, coordinated around your access and authorization.
What this service is
Remote hands and smart hands services place qualified technicians on site at your data center or colocation facility to perform physical tasks under your direction and approved procedures. Remote hands covers routine on-site tasks like visual inspections, authorized reboots, and rack-and-stack. Smart hands covers more involved work like hardware component replacement, console and KVM assistance, and troubleshooting support. InfraSpan coordinates availability, access, and technical scope for every engagement.
Who we serve: data center and colocation operators, enterprise infrastructure teams, cloud, hosting, CDN, and managed service providers.
Capabilities
Visual inspections & status checks
Equipment inspections and visual status reporting without touching customer configs.
Authorized reboots & power cycles
Customer-authorized reboots and power cycles performed to approved instructions.
Rack-and-stack & installation
Equipment installation and rack-and-stack within your cabinet or cage layout.
Hardware component replacement
Component replacement under approved procedures and customer direction.
Console & KVM assistance
Console and KVM support to help you diagnose and recover equipment.
Inventory, labeling & photographs
Inventory verification, asset labeling, and photographs where permitted.
Troubleshooting assistance
Hands-on troubleshooting support coordinated with your engineering team.
Planned maintenance & break/fix
Scheduled maintenance and break/fix support tracked against your records.
Confirmed per engagement
- Availability and response commitments confirmed per engagement.
- Access requirements and technical scope confirmed before dispatch.
- Work proceeds only after authorization.
Related services
Ready to scope this work?
Share your location, task, and timing. We will confirm scope and availability.
Frequently asked questions
Questions, answered
Clear answers about how InfraSpan scopes and delivers this service.
What are remote hands services in a data center?
Remote hands services place a qualified technician on site at your facility to perform routine physical tasks under your direction, such as visual inspections, status checks, authorized reboots, power cycles, and rack-and-stack. InfraSpan confirms availability, access, and technical scope for each engagement.
What is the difference between remote hands and smart hands?
Remote hands covers routine on-site tasks like visual checks and authorized reboots. Smart hands covers more involved work under approved procedures, such as hardware component replacement, console and KVM assistance, inventory verification, and hands-on troubleshooting support.
Does InfraSpan offer remote hands services in Northern Virginia and Chicago?
Yes. InfraSpan provides remote and smart hands support across our Northern Virginia hub (Ashburn, Leesburg, Sterling, Reston, Herndon, and the DMV corridor) and Chicago, as well as New York City, Miami, San Jose, Las Vegas, and other major U.S. data center markets. Contact us to confirm coverage and scheduling for your specific facility.